[tf_desktop][toggle title=”Where is Cain’s located?”]
Cain’s Ballroom is located at 423 North Main Street, Tulsa, OK 74103 in the heart of Tulsa’s Art District.  Click here to view a map.[/toggle]

[toggle title=”Can I rent Cain’s Ballroom for an event I am working on?”]
Click here for rates and more information.  We only rent out for private functions (weddings, receptions, celebrations, proms, fundraisers, etc).  Inquiries to host a concert may not get a response.[/toggle]

[toggle title=”Does Cain’s Ballroom have seats?”]
In most cases, tickets are general admission, standing-room. See the event listing on cainsballroom.com and/or etix.com for show specifics.  There are some seats and 1 (or 2) bleachers on the perimeter of the Ballroom and, in some cases (when ticket sales allow), tables and chairs at the back of the venue. [/toggle]

[toggle title=”Does Cain’s have a Box Office?”]
The box office is open on Wednesdays and Fridays from 10am – 5pm.  It is located through the  middle door underneath the Cain’s neon sign.  On the night of events, the box office will open ~30 minutes before doors are scheduled to open.  Please check our social media sites for updates on unexpected box office closings (Facebook/Instagram), or see the business listing on Google. [/toggle]

[toggle title=”My tickets are at will call, what does that mean?”]
Will call tickets can be picked when the box office is open.  Make sure to bring your iD, confirmation number, and the credit card used to purchase the tickets.  Some tickets are only available with a will call delivery method.[/toggle]

[toggle title=”How can I purchase tickets for upcoming shows?”]
You can buy tickets at the Cain’s Box Office or online through Etix.com.  Click here for more information on how to purchase tickets.  Please beware of resale sites such as Stubhub, Vivid Seats, SeatGeek, Ticketmaster, Go Tickets, TickPick, Gametime, Ticket Network, AXS, Viagogo, etc.  The box office is unable to help with any purchases made outside of Etix.com.[/toggle]

[toggle title=”Want to know more about Mezzanine tickets?”]
Mezzanine tickets are available for most events and is restricted to ages 21+ only.  These tickets are available online and can be purchased once tickets go on sale. Availability typically does not last long due to the limited capacity. This area is accessible only by stairs and offers a private bar and bathroom, as well as limited bar stool seating.  Mezzanine access does not restrict you to this area, but also allows you the option of being on the floor.  The view is somewhat obstructed due to the support beams at Cain’s Ballroom as you can see below.

[/toggle]

[toggle title=”What is your refund policy?”]
All sales are final. No refunds or exchanges.  If an event is cancelled, refunds will be are available at your point of purchase. Please visit the event page for specific  information.[/toggle]

[toggle title=”What type of payment does Cain’s Ballroom accept?”]
The Cain’s Ballroom box office and bars accept cash and all major credit cards, including tap to pay. Mac’s BBQ at Cain’s only accepts cards.  Artist merchandise booths vary from event to event.  We do have an ATM inside the venue.
[/toggle]

[toggle title=”How old do you have to be to attend shows at Cain’s Ballroom?”]
Cain’s Ballroom is typically all ages.  However, there are certain events where there is an age restriction.  This would be stated on the event listing.  If there is an age restriction, a valid, government issued photo iD will be required upon entry. [/toggle]

[toggle title=”Do I have to have an ID to enter?”]
An iD is required if you plan on drinking alcohol or if there is an age restriction on the event.  Anyone 21 and older must show a valid, non-expired, government issued photo iD to drink.[/toggle]

[toggle title=”What age requires a ticket?”]
Children 5 and older will need a ticket to enter most events.  Your children who are 4 and under are free to attend.  Some events do have different restrictions / allowances.  This information will be listed on the specific event’s page on Etix.com or cainsballroom.com. [/toggle]

[toggle title=”Do you allow re-entry?”]
Cain’s Ballroom has a strict no re-entry policy. Only in emergency situations will re-entry be allowed.[/toggle]

[toggle title=”Do you have rules about what I can bring with me?”]
No outside food or beverages, no backpacks, no chairs, no weapons, no knives, no lasers, no hula hoops, no glow sticks, no poi, etc. If the item is in question, feel free to contact us here.[/toggle]

[toggle title=”The music is too loud, what can I do?”]
The box office sells ear plugs for $1.  The sound is usually controlled by the band’s touring sound engineer and we have very little influence over the mix.  We apologize anytime this may occur.[/toggle]

[toggle title=”I see illegal activities going on – what should I do?”]
There is always security on staff.  You can find them at the entry and usually on either side of the stage.  You can also ask to speak venue management, which  can be located at the box office.[/toggle]

[toggle title=”Do you allow smoking or vaping?”]
As of June 1, 2020, there is no smoking or vaping of any kind allowed. There is an area available for smoking on the north side of the building.  Please respect your fellow attendees and abide by this rule. If you are caught smoking, you will be asked to step outside to the smoking area. If you are caught again, you will be ejected from the venue.  [/toggle]

[toggle title=”Do you allow moshing or crowd surfing?”]
Due to the nature and possible injuries that could occur from moshing and crowd surfing, we strongly suggest that you refrain from such activities regardless of what the band may say on stage.[/toggle]

[toggle title=”What kind of drinks do you serve?  What about food?”]
We have a full bar offering beer and an assortment of liquors, as well as a concession area serving Pepsi products. Mac’s BBQ has a kitchen on site and is open for our shows.  See this link for info about food.[/toggle]

[toggle title=”Do you have parking available?”]
There is a parking lot .1 miles south of the venue on the NW corner of Cameron and Main.  The Tulsa Arts District also offers street parking, which is limited to two-hours from 8 am–5 pm Monday through Friday. These parking areas are enforced between 8 am–5 pm, Monday through Friday except for official holidays.  Street parking is free after 5pm and on the weekends.[/toggle]

[toggle title=”Do you offer ADA/Handicap Accessible seating?”]
There is no specific area for ADA/handicap accessible seating.  If you have special needs, we recommend sending us an email with your request, or try calling 918.584.2306 at least 72 hours in advance.[/toggle]

[toggle title=”What are your policies regarding photo/video/audio?”]
Photography, video and audio recording policies are at the band’s discretion and change nightly, but the general rule is that cameras with a detachable lens are not allowed.[/toggle]

[toggle title=”When should I arrive to get a good spot? When does the line start forming?”]
Each and every show is different and we can not predict when people will begin lining up for each show.  There is not an area to wait inside the venue before doors open so please keep that in mind especially considering the weather.[/toggle]

[toggle title=”What time does the show start?”]
Your ticket should have a door time and show time. Please keep in mind that set times, as well as opening acts, are subject to change without notice.  We occasionally update one of our social media sites (Facebook/Instagram) on the day of  show with accurate information=, but feel free to shoot us a message.[/toggle]

[toggle title=”Do you have an email list?”]
Yes, there is a newsletter sign up on the right side of the website near the top.[/toggle]

[toggle title=”I have a specific question – how can I get an answer?”]
Click here to contact us. [/toggle]

[tf_mobile]

Where is Cain’s located?

Cain’s Ballroom is located at 423 North Main Street, Tulsa, OK 74103 in the heart of Tulsa’s Art District.  Click here to view a map.

Can I rent Cain’s Ballroom for an event I am working on?

Click here for rates and more information.  We only rent out for private functions (weddings, receptions, celebrations, proms, fundraisers, etc).  Inquiries to host a concert may not get a response.

Does Cain’s Ballroom have seats?

In most cases, tickets are general admission, standing-room. See the event listing on cainsballroom.com and/or etix.com for show specifics.  There are some seats and 1 (or 2) bleachers on the perimeter of the Ballroom and, in some cases (when ticket sales allow), tables and chairs at the back of the venue.

Does Cain’s have a Box Office?

The box office is open on Wednesdays and Fridays from 10am – 5pm.  It is located through the  middle door underneath the Cain’s neon sign.  On the night of events, the box office will open ~30 minutes before doors are scheduled to open.  Please check our social media sites for updates on unexpected box office closings (Facebook/Instagram), or see the business listing on Google.

My tickets are at will call, what does that mean?

Will call tickets can be picked when the box office is open.  Make sure to bring your iD, confirmation number, and the credit card used to purchase the tickets.  Some tickets are only available with a will call delivery method.

How can I purchase tickets for upcoming shows?

You can buy tickets at the Cain’s Box Office or online through Etix.com.  Click here for more information on how to purchase tickets.  Please beware of resale sites such as Stubhub, Vivid Seats, SeatGeek, Ticketmaster, Go Tickets, TickPick, Gametime, Ticket Network, AXS, Viagogo, etc.  The box office is unable to help with any purchases made outside of Etix.com.

Want to know more about Mezzanine tickets?

Mezzanine tickets are available for most events and is restricted to ages 21+ only.  These tickets are available online and can be purchased once tickets go on sale. Availability typically does not last long due to the limited capacity. This area is accessible only by stairs and offers a private bar and bathroom, as well as limited bar stool seating.  Mezzanine access does not restrict you to this area, but also allows you the option of being on the floor.  The view is somewhat obstructed due to the support beams at Cain’s Ballroom as you can see below.

What is your refund policy?

All sales are final. No refunds or exchanges.  If an event is cancelled, refunds will be are available at your point of purchase. Please visit the event page for specific  information.

What type of payment does Cain’s Ballroom accept?

The Cain’s Ballroom box office and bars accept cash and all major credit cards, including tap to pay. Mac’s BBQ at Cain’s only accepts cards.  Artist merchandise booths vary from event to event.  We do have an ATM inside the venue.

How old do you have to be to attend shows at Cain’s Ballroom?

Cain’s Ballroom is typically all ages.  However, there are certain events where there is an age restriction.  This would be stated on the event listing on cainsballroom.com.  If there is an age restriction, a valid, government issued photo iD will be required upon entry. 

Do I have to have an ID to enter?

An iD is only required if you plan on drinking alcohol or if there is an age restriction on the event.  To drink alcohol, you must be 21 and older with a valid, non-expired, government issued photo iD.

What age requires a ticket?

Children 5 and older will need a ticket to enter most events.  Your children who are 4 and under are free to attend.  Some events do have different restrictions / allowances.  This information will be listed on the specific event’s page on Etix.com or cainsballroom.com.

Do you allow re-entry?

Cain’s Ballroom has a strict no re-entry policy. Only in emergency situations will re-entry be allowed.

Do you have rules about what I can bring with me?

No outside food or beverages, no backpacks, no chairs, no weapons, no knives, no lasers, no hula hoops, no glow sticks, no poi, etc. If the item is in question, feel free to contact us here.

The music is too loud, what can I do?

The box office sells ear plugs for $1.  The sound is usually controlled by the band’s touring sound engineer and we have very little influence over the mix.  We apologize anytime this may occur.

I see illegal activities going on – what should I do?

There is always security on staff.  You can find them at the entry and usually on either side of the stage.  You can also ask to speak venue management, which  can be located at the box office.

Do you allow smoking or vaping?

As of June 1, 2020, there is no smoking or vaping of any kind allowed. There is an area available for smoking on the north side of the building.  Please respect your fellow attendees and abide by this rule. If you are caught smoking, you will be asked to step outside to the smoking area. If you are caught again, you will be ejected from the venue. 

Do you allow moshing or crowd surfing?

Due to the nature and possible injuries that could occur from moshing and crowd surfing, we strongly suggest that you refrain from such activities regardless of what the band may say on stage.

What kind of drinks do you serve?  What about food?

We have a full bar offering beer and an assortment of liquors, as well as a concession area serving Pepsi products. Mac’s BBQ has a kitchen on site and is open for our shows.  See this link for info about food.

Do you have parking available?

There is a parking lot .1 miles south of the venue on the NW corner of Cameron and Main.  The Tulsa Arts District also offers street parking, which is limited to two-hours from 8 am–5 pm Monday through Friday. These parking areas are enforced between 8 am–5 pm, Monday through Friday except for official holidays.  Street parking is free after 5pm and on the weekends.

Do you offer ADA/Handicap Accessible seating??

There is no specific area for ADA/handicap accessible seating.  If you have special needs, we recommend sending us an email with your request, or try calling 918.584.2306 at least 72 hours in advance.

What are your policies regarding photo/video/audio?

Photography, video and audio recording policies are at the band’s discretion and change nightly, but the general rule is that cameras with a detachable lens are not allowed.

When should I arrive to get a good spot? What time does the line start forming?

Each and every show is different and we can not predict when people will begin lining up for each show.  There is not an area to wait inside the venue before doors open so please keep that in mind especially considering the weather.

What time does the band go on?

Your ticket should have a door time and show time. Please keep in mind that set times, as well as opening acts, are subject to change without notice.  We occasionally update one of our social media sites (Facebook/Instagram) on the day of  show with accurate information=, but feel free to shoot us a message.

Do you have an email list?

Yes, there is a newsletter sign up on the right side of the website near the top.  Only available on the desktop site.

I have a very specific question – how can I get an answer?

Click here to contact us.

[/tf_mobile]