Where is Cain’s located?

Cain’s Ballroom is located at 423 North Main Street, Tulsa, OK 74103.  Click here to view a map.

Can I rent Cain’s Ballroom for an event I am working on?

Yes, for rates and more information click here.  We only rent out for private functions (weddings, receptions, fundraisers, etc).  All concerts are booked exclusively by Doc Roc Productions.

Does Cain’s Ballroom have seats?

All tickets are general admission, standing-room only unless a show is specifically advertised as having reserved seating.  There are a few benches / bleachers on the perimeter of the Ballroom, but are only available on a first-come, first-serve basis.  Depending on ticket sales, we may have tables and chairs available at the back of the venue.  Again, those are also available on a first-come, first-serve basis.

Does Cain’s have a Box Office?

Yes, our typical box office hours are 10am – 5pm.  On the night of shows, the box office will open approximately 30 minutes prior to doors.  We do close the box office on some holidays.  You may check our social media sites for updates on unexpected closings (Facebook/Twitter/Instagram).

My tickets are at will call, what does that mean?

If your tickets are at will call and you purchased them thru Eventbrite, you can pick them up during our box office hours unless there is a delay in fulfillment, which would be stated on the event page.  You will need to bring your iD and the credit card used to purchase the tickets.  It also helps if you bring your confirmation number just in case.

How can I purchase tickets for upcoming shows?

You can buy tickets at the Cain’s Box Office or online.  Click here for more information on how to purchase tickets.

Want to know more about Mezzanine tickets?

The Cain’s Mezzanine is available during most shows.  These tickets are available to the public and can be purchased once tickets go on sale, but there is a very limited capacity. The Mezzanine offers a private bar and bathroom, as well as limited seating.  A Mezzanine ticket does not restrict you to this area, but also allows you the option of being on the floor as well.  This area is 21+.  The view is somewhat obstructed due to the support beams at Cain’s Ballroom as you can see below.

Someone else bought tickets for me, how can I pick them up at will call?

*THIS IS ONLY VALID FOR TICKETS PURCHASED THRU EVENTBRITE.  IF YOU PURCHASED THROUGH ANYONE ELSE, YOU NEED TO CONTACT THAT COMPANY IN ORDER TO MAKE ANY CHANGES TO YOUR ORDER* If you are picking up tickets that someone else purchased you will need 1) a photocopy of the original purchaser’s picture iD, 2) the last 4 digits of the credit card used to purchase the tickets, 3) the purchaser’s signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”  Please make sure this is all on the same page and do not forget to bring your own iD!  The box office will have to keep this one sheet of information.

What is your refund policy?

All sales are final. No refunds or exchanges unless the headliner cancels.  If this occurs, refunds are typically available at your point of purchase, but please visit the event page for more information.

What type of payment does Cain’s Ballroom accept?

The box office and bar accept cash and all major credit cards. Band merchandise booths vary, but always accept cash. We also have an ATM inside.

How old do you have to be to attend shows at Cain’s Ballroom?

Cain’s Ballroom is typically all ages.  However, there are certain events where there is an age restriction.  This would be stated on the event listing.  If there is an age restriction, a valid, government issued photo iD will be required upon entry. 

Do I have to have an ID to enter?

An iD is required if you plan on drinking alcohol or if there is an age restriction on the event. Because we are typically all ages, we take this very seriously. Anyone 21 and older must show a valid, non-expired, government issued photo iD – ANYONE – no matter how old you may look. Anyone without proper identification will be treated as under 21 and will not be allowed to drink, hold or buy alcohol. This policy is strictly enforced and any violation will result in ejection from the venue.

My child wants to attend a show, but I’m nervous.

We have been doing all ages shows for many years, but the decision to let your child attend is up to you. We recommend coming with them the first time so that you can experience Cain’s for yourself and make an informed decision for the future.

What age requires a ticket?

Children 5 and older will need a ticket to enter most events.  Your children who are 4 and under are free to attend, but please cover up their precious ears (ear plugs are available at the box office)!  Some events do have different restrictions / allowances.  This information will be listed on the specific event’s page.

Do you allow re-entry?

Cain’s Ballroom has a strict no re-entry policy. Only in emergency situations will re-entry be allowed.

Do you have rules about what I can bring with me?

No outside food or beverages, no backpacks, no chairs, no weapons, no knives, no lasers, no hula hoops, no glow sticks, no poi, etc…

The music is too loud, what can I do?

The box office offers ear plugs.  The sound is usually controlled by the band’s touring engineer and we have very little influence over the mix.  We apologize anytime this may occur.

I see illegal activities going on – what should I do?

There is always security on staff.  You can always find 1 of them at the front door and usually on either side of the stage. Please report what you see to them.  If you don’t feel like they are being helpful, ask to speak to someone with the venue’s management which can be located at the box office.

Do you allow smoking or vaping?

As of June 1, 2020, there is NO SMOKING OR VAPING of any kind allowed in Cain’s Ballroom. There is an area available for smoking on the north side of the building.  Please respect your fellow attendees and abide by this rule. If you are caught smoking, you will be asked to step outside to the smoking area. If you are caught again, you will be ejected from the venue. 

Do you allow moshing or crowd surfing?

Due to the nature and possible injuries that could occur from moshing and crowd surfing, we strongly suggest that you refrain from such activities regardless of what the band may say on stage.

What kind of drinks do you serve? What about food?

We have a full bar offering beer and an assortment of liquors, as well as a concession area serving Pepsi products. As of Jan 17, 2020, the Justin Thompson Restaurant Group is offering food during our events.

Do you have parking available?

Due to construction of OKPOP, the parking lot across from the Ballroom will no longer be available mid February 2020.  There is a parking lot .1 miles south of the venue on the NW corner of Cameron and Main.  The Tulsa Arts District also offers street parking, which is limited to two-hours from 8 am–5 pm Monday through Friday. These parking areas are enforced between 8 am–5 pm, Monday through Friday except for official holidays.  Street parking is free after 5pm and on the weekends.

Do you offer handicap seating?

There is no specific area for handicap seating, but if you have special needs, please call 918.584.2306 at least 48 hours in advance to make arrangements or send us an email.

What are your policies regarding photo/video/audio?

Photography, video and recording policies are at the band’s discretion and change nightly.

When should I arrive to get a good spot?

We like to think that there is not a bad spot inside of Cain’s. If you like to be front and center, you should probably arrive an hour or more before the doors open.  Each and every show is different and we can not predict when people will begin lining up for each show.  There is not an area to wait inside the venue before doors open so please keep that in mind especially considering the weather on certain days.

What time does the band go on?

Your ticket should have a door time listed, sometimes it will have the start time as well.  The first act typically starts 30 minutes – 1 hour after doors open.  Please keep in mind that set times, as well as opening acts, are subject to change without notice.  We try to update one of our social media sites (Facebook/Twitter/Instagram) on the day of  show with accurate information.

Do you have an email list?

Yes, there is a newsletter sign up on the right side of the website near the top.

I have a specific question – how can I get an answer?

Click here to contact us.